RETURNS & REFUNDS POLICY – HATS

OVERVIEW

At Superior Hats, we craft every hat with meticulous attention to detail using fine natural materials. Our commitment to quality is reflected in every piece we create. This policy outlines the conditions under which returns and refunds are available for our ready-to-wear and custom-made hat collections.

1. RETURN WINDOWS

1.1 READY-TO-WEAR HATS

Ready-to-wear hats may be returned within 30 days of purchase. After 30 days have passed, we cannot offer a full refund or exchange.

1.2 CUSTOM-MADE HATS

Custom-made hats are crafted specifically according to your measurements and preferences. Due to the personalized nature of these orders, returns are not available once production has begun. We encourage customers to contact us before placing a custom order if they have any concerns.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your hat must meet the following conditions:

• Unworn and unused
• In the same condition as received
• In original packaging with all tags attached
• Includes proof of purchase or receipt

3. NATURAL MATERIALS DISCLAIMER

IMPORTANT

Superior Hats are crafted from fine natural materials, primarily Carludovica palmata (toquilla straw) sourced responsibly from our region. Natural materials respond to changes in humidity and temperature as they acclimate to new environments. This is an inherent characteristic of quality handcrafted hats, not a defect.

We make every effort to pre-condition our materials, but some variation in color, texture, and fit may occur due to climate changes during shipping and storage. These natural variations are not grounds for return.

4. DEFECTS, DAMAGE, OR WRONG ITEMS

Please inspect your hat immediately upon receipt. If you receive a hat that is defective, damaged due to our error during production or shipping, or if you received the wrong item, contact us immediately at info@superiorhats.com with photos or videos of the issue. We will evaluate the situation and make it right.

5. PARTIAL REFUNDS

Partial refunds are issued in the following cases:

• Items showing obvious signs of use
• Items not in original condition, damaged, or missing parts for reasons not attributable to our error
• Items returned more than 30 days after purchase
• Sale or discounted items (non-returnable)

6. REFUND PROCESS

To initiate a return:

1. Contact us at info@superiorhats.com
2. Include your order number, photos of the item, and reason for return
3. Wait for return instructions before shipping

Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed to your original payment method within 5-10 business days.

7. SHIPPING AND RETURN COSTS

ORIGINAL SHIPPING COST: Non-refundable unless the hat is defective or damaged due to our error.

RETURN SHIPPING COST: You are responsible for return shipping costs. These costs will be deducted from your refund, unless your return is due to a defect or damage caused by our error, in which case Superior Hats will cover the cost.

We recommend using a trackable shipping service for valuable items. We are not responsible for items lost in transit.

8. WHERE TO SEND RETURNS

Please contact us for specific return instructions before sending your package. Do not send returns without authorization.

FOR INTERNATIONAL OR US SHIPMENTS:

4696 Master Ct NW, Duluth, GA 30096, USA

FOR SHIPMENTS WITHIN COLOMBIA:

CRA 33 #2-48 Mz C Casa 8, Castillos del Norte, Pasto, Nariño, Colombia

9. EXCHANGES

We gladly exchange hats for defects or damage caused by our error. For fit concerns with ready-to-wear styles, contact us to discuss sizing options.

10. GIFT RETURNS|

If your hat was purchased as a gift and you wish to return it, please contact us at info@superiorhats.com. We can issue a store credit or gift certificate for the full value of your return (minus shipping costs if applicable).

11. PAYMENT METHODS & REFUND PROCESSING

Superior Hats accepts the following payment methods: credit cards, PayPal (with an additional platform fee of 6%), direct bank transfers, and direct transactions in Colombia.

Refunds will be processed to your original payment method. If you paid via PayPal, please note that PayPal charges a platform fee of 6% on transactions, which may affect the net amount of your refund.

12. LATE OR MISSING REFUNDS

If you haven’t received your refund:

• Check your bank account again

• Contact your credit card company (processing may take time)

• Contact your bank (there is often processing time before refund posting)

If you have taken all these steps and still have not received your refund, please contact us at info@superiorhats.com

13. QUESTIONS

For any questions about our Returns and Refunds Policy, please do not hesitate to contact us at info@superiorhats.com. We are here to help.

Last Updated: November 2025