OVERVIEW

Superior Hats is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in connection with our website.

SECTION 1 – INFORMATION WE COLLECT

1.1 INFORMATION YOU PROVIDE

We collect personal information you voluntarily provide when:

• Making a purchase on our website

• Creating an account

• Subscribing to our newsletter or communications

• Contacting us via email or other communication channels

• Requesting a custom or made-to-order product

• Participating in surveys, contests, or promotions

Personal information we collect may include:

• Name, email address, phone number

• Billing and shipping addresses

• Payment information (processed securely via payment gateways)

• Custom measurements for made-to-order products

• Preferences and communication history

We do not store complete credit card numbers on our servers. Payment processing is handled by secure third-party payment processors.

1.2 INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, we automatically collect certain information:

• IP address and browsing behavior

• Device type and operating system

• Pages visited and time spent on our site

• Cookies and similar tracking technologies

SECTION 2 – HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Processing orders and payments

• Creating and maintaining your account

• Sending order confirmations and shipping updates

• Responding to inquiries and customer service requests

• Sending promotional communications (with your consent)

• Improving our website and services

• Analyzing usage patterns and trends

• Fraud prevention and security

SECTION 3 – DATA SHARING & DISCLOSURE

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

We share information with third-party service providers who assist us in operating our website and conducting our business, including payment processors, shipping providers, and email marketing services. These providers are contractually obligated to keep your information confidential.

We may disclose information when required by law or in response to lawful requests from governmental authorities.

SECTION 4 – DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. You may request deletion of your account and associated information at any time by contacting us.

SECTION 5 – SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and secure payment processing to safeguard your data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

SECTION 6 – YOUR RIGHTS & CHOICES

6.1 MARKETING COMMUNICATIONS

If you prefer not to receive promotional communications from us, you can opt out by clicking the “unsubscribe” link in any marketing email or by contacting us at info@superiorhats.com.

6.2 ACCESS & CORRECTIONS

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@superiorhats.com with your request.

SECTION 7 – COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

SECTION 8 – CHILDREN’S PRIVACY

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

SECTION 9 – INTERNATIONAL DATA TRANSFERS

Our website operates between Colombia and the United States. By providing information to us, you consent to the transfer of your information to and from these countries, which may have different data protection regulations than your country of residence.

SECTION 10 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with an updated “Last Updated” date.

SECTION 11 – CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@superiorhats.com

Website: www.superiorhats.com

Mailing Address:

4696 Master Ct NW, Duluth, GA 30096, USA

CRA 33 #2-48 Mz C Casa 8, Castillos del Norte, Pasto, Nariño, Colombia

Last Updated: March 2026