OVERVIEW

Superior Hats crafts professional-grade hatmaking tools from sustainably sourced wood with meticulous attention to craftsmanship and durability. Our tools are designed for professionals by professionals who understand the demands of quality hatmaking. This policy outlines the conditions under which returns, exchanges, and refunds are available.

⚠️ CRITICAL SECTION – WOOD PRODUCT DISCLAIMER

IMPORTANT

Superior Hats sources timber from sustainably harvested wood, including specialty cuts from traditional sawmill operations. We make every effort to kiln-dry and condition our wood to the highest standards. However, due to the natural properties of wood, our products may respond to significant changes in location and subsequent climate conditions.

WOOD NATURALLY RESPONDS TO HUMIDITY AND TEMPERATURE CHANGES. THIS IS NOT A DEFECT.

Wood products may exhibit:

• Minor warping or dimensional changes

• Color shifting due to exposure to different climates

• Variations in surface finish as wood acclimates

• Seasonal movement in joints and connections

These natural responses to environmental changes are BEYOND OUR CONTROL and are NOT covered under our return or warranty policies. Proper storage and maintenance (keeping tools in a climate-controlled environment between 40-60% relative humidity) will minimize these changes.

1. RETURN WINDOW

Hatmaking tools may be returned within 30 days of purchase. After 30 days have passed, we cannot offer a full refund or exchange.

2. WARRANTY FOR MANUFACTURING DEFECTS

Superior Hats provides a 3-MONTH WARRANTY on manufacturing defects ONLY. This warranty covers problems such as:

• Structural defects in craftsmanship

• Failed joints or connections due to manufacturing error

• Hardware failures or defects

• Damage caused during production or shipping

THIS WARRANTY DOES NOT COVER:

• Natural wood movement or climate-related changes

• Damage from misuse, mishandling, or improper storage

• Wear from normal professional use

• Modifications or repairs made by the customer

3. ELIGIBILITY FOR RETURNS

To be eligible for a return, your tool must meet the following conditions:

• Unused and in original condition

• No signs of handling, assembly, or professional use

• In original packaging with all components

• Includes proof of purchase or receipt

• Not affected by normal wood movement

4. DEFECTS, DAMAGE, OR WRONG ITEMS

Please inspect your tool immediately upon receipt. If you receive a tool with a manufacturing defect, damaged due to our error during production or shipping, or if you received the wrong item, contact us immediately at info@superiorhats.com with clear photos or videos of the defect.

5. PARTIAL REFUNDS

Partial refunds are issued in the following cases:

• Items showing obvious signs of use or assembly

• Items not in original condition, damaged, or missing parts for reasons not attributable to our manufacturing error

• Items returned more than 30 days after purchase

• Sale or discounted items (non-returnable)

6. REFUND PROCESS

To initiate a return:

1. Contact us at info@superiorhats.com

2. Include your order number, photos of the item, and reason for return

3. Wait for return instructions before shipping

Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed to your original payment method within 5-10 business days.

7. SHIPPING AND RETURN COSTS

ORIGINAL SHIPPING COST: Non-refundable unless the tool is defective or damaged due to our error.

RETURN SHIPPING COST: You are responsible for return shipping costs. These costs will be deducted from your refund, unless your return is due to a manufacturing defect or damage caused by our error, in which case Superior Hats will cover the cost.

We recommend using a trackable shipping service for valuable items. We are not responsible for items lost in transit.

8. WHERE TO SEND RETURNS

Please contact us for specific return instructions before sending your package. Do not send returns without authorization.

FOR INTERNATIONAL OR US SHIPMENTS:

4696 Master Ct NW, Duluth, GA 30096, USA

FOR SHIPMENTS WITHIN COLOMBIA:

CRA 33 #2-48 Mz C Casa 8, Castillos del Norte, Pasto, Nariño, Colombia

9. EXCHANGES

We gladly exchange tools for manufacturing defects or damage caused by our error. If you need to exchange for a different item or need a replacement for a defective tool, send an email to info@superiorhats.com with a photo of your receipt and clear documentation of the defect.

10. PAYMENT METHODS & REFUND PROCESSING

Superior Hats accepts the following payment methods: credit cards, PayPal (with an additional platform fee of 6%), direct bank transfers, and direct transactions in Colombia.

Refunds will be processed to your original payment method. If you paid via PayPal, please note that PayPal charges a platform fee of 6% on transactions.

11. LATE OR MISSING REFUNDS

If you haven’t received your refund:

• Check your bank account again

• Contact your credit card company (processing may take time)

• Contact your bank (there is often processing time before refund posting)

If you have taken all these steps and still have not received your refund, please contact us at info@superiorhats.com

12. CARE AND STORAGE RECOMMENDATIONS

To maximize the lifespan of your wooden hatmaking tools and minimize natural wood movement:

• Store tools in a climate-controlled environment between 40-60% relative humidity

• Avoid sudden temperature changes or extreme heat/cold

• Keep away from direct sunlight for extended periods

• Use tools regularly – proper use prevents stagnation of wood fibers

• Clean and dry tools after use, storing them in a protective case

13. QUESTIONS

For any questions about our Returns and Refunds Policy, warranty coverage, or proper tool care, please do not hesitate to contact us at info@superiorhats.com. We are here to help.

Last Updated: March 2026